Did you know that folks often make "buying decisions" when they are moved emotionally? Give this your full consideration when thinking about your website content. Traditional medias have made the most of these principles and taken advantage of them for many years now, whether it be through a TV commercial or an ad in a magazine.People are emotional beings and we tend to make decisions (either good ones or bad ones) when we are emotional. If a customer becomes upset over a service issue, they could become angry over time if the issue is not resolved. If they become upset enough, they may just make a decision to discontinue the service entirely and find a new service. Alternately, if a customer is pleased or even happy with a service, they will do ongoing business or even refer the service to some of their friends.
Consider what the traditional media has known about for years. If you are able to put a creative spin on a product or service to make it either fun or represent it as something that is "cute," it can influence peoples' buying decisions tremendously. The emotional element is used to add life and appeal to nearly every type of product or service from print to radio and of course TV. From singing hamburgers and frys on TV to using subtle but cute hopping frogs or wadling penguins that promote cellular phone sales, it seems that everyone targets the emotions.